...the legal stuff

Terms & conditions

Before submitting your order please read carefully the terms and conditions that follow, as these govern the supply of the Products you purchase through this web-site or by telephone. You indicate your acceptance of these terms when you click "Checkout button" on the online order form.

Order and Acceptance
We will be pleased to receive your order for any products to be sold in accordance with these terms, at the price and to the specifications described on the Flatlines website. No binding contract is created until your order has been accepted. Acceptance of your order shall take place when your credit/debit card is debited or other payment is cleared and until then the right is reserved to decline your order.
All items must be correctly entered into the shopping basket and sent via checkout. Please be sure to check your items before completing checkout. We take no responsibility for incorrect data into the checkout.

Availability and Delivery
Receipt of your order does not guarantee that we can supply the selected Products to you. All the Products on our web-site are subject to availability and we must therefore reserve the right in exceptional circumstances: to decline an order; to supply only part of an order or to divide up orders; to alter the availability and duration of, and to terminate at any time, any special offers. We will use all reasonable endeavours to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of Products however such delay may be caused. Products are shipped Royal Mail 2nd Class and can only be despatched to the address provided for card payment.

Prices and Payment
Prices are subject to change at any time prior to acceptance of your order and in case of a change we shall notify you and ask whether you still wish to proceed. Payment for Products shall be made by credit card or such other form of payment as shall be specified by us on the website.

Your Right to Cancel the Contract
You may cancel the contract at any time within 7 days of receipt of the Products and receive a refund of the price paid. You must communicate such cancellation and return the Products to us (at your cost) within that 14 day period. Details of the address to which the Products are to be returned and a ref number,will be communicated separately. If exercising this right, we would ask you to keep the Products in the condition they arrived in, and return them, in their original packaging.

Confirmation of your order.
Your order will be confirmed by email and sent to the email address provided by you at checkout if it has completed the checkout successfully. If we have any queries with any order we will be in contact via email. Do please check this regularly to see if you have any correspondence from us. If your order is unsucessful for any reason you will be forwarded to our contacts page for further assistance.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • your address
  • your phone number
  • & your email address.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

For any other enquiries please contact us.

Many thanks for your time in reading these details and we hope you feel confident to place many orders with us.


FREE delivery to mainland United Kingdom via Royal Mail 2nd class post. FREE worldwide delivery when you purchase 2 sets or more.